These are the terms and conditions on which we supply jewellery to you, whether if it's a single jewellery piece or a complete collection. Here we will dive into each one of them.
This is intended to inform you of what personal information we may collect, and how we may use that information.
Returns & exchanges
Here we will explain you all the process we have we have arranged for you in case that you would like to start a Return and Refund Process.
We are proud to offer one of the best global delivery systems available for the online shopping jewellery industry.
When you use our Website, we automatically collect certain information about you and your devices. For example, your (IP) address, the type of operating system you are using, the type of browser you are using, any website that referred you to the Website, the pages you view on the Website, and the dates and times you access the Website.
We may collect personal information from you such as your name or email address. For example, you may voluntarily submit information for personal consultation service with one of our Emerald Whisper experts via a contact form but your personal information is not shared with any other third-party applications.
Returns & exchanges
At Emeralswhisper.com our top priority is our customer satisfaction. You may return your online order up to 14 days after receipt. Our returns policy covers all items, including those on promotion.
Once we have your return package, we will register it and you will receive an email notification once return is processed.
The refund transmission will then depend on the guidelines of your financial institution and it may take up to 3-7 business days for the credit to be applied to the same payment method used to place the order. The entire return and refund process may take up to 3-4 weeks from postage date.
All the shipping costs regarding your item will be covered by us. Shipments are insured and tracked by the most reliable shipping companies FedEx/DHL having a delivery time rate between 72 hours during the business days.
Our warehouse and factory is based on Ramat Gan, once an order is placed, our team will start creating the shipping label and you will receive an email notification.
You will receive your order in no more than 2-3 working days, regardless if your are located in Edmonton,Canada or Mumbai, India for example.