EMERALD WHISPER'S PRIVACY POLICY

We automatically collect certain information about you and your device when you use our Website. For example, your (IP) address, the type of operating system you are using, the type of browser you are using, any website that referred you to the Website, the pages you view on the Website, and the dates and times you access the Website.

The information we collect from you may include your name and email address. By submitting information via a contact form, you may request a personal consultation with one of our Emerald Whisper experts, but your personal information will not be shared with third parties.

RETURNS & EXCHANGES

At Emeralswhisper.com our top priority is our customer satisfaction. You may return your online order up to 14 days after receipt. Our returns policy covers all items, including those on promotion.

Once we receive your return package, we will register it and notify you by email when the return has been processed.

The refund transmission will then depend on the guidelines of your financial institution and it may take up to 3-7 business days for the credit to be applied to the same payment method used to place the order. The entire return and refund process may take up to 3-4 weeks from postage date.

SHIPPING POLICIES

All the shipping costs regarding your item will be covered by us. Shipments are insured and tracked by the most reliable shipping companies FedEx/DHL having a delivery time rate between 72 hours during the business days.

Our warehouse and factory is based on Ramat Gan, once an order is placed, our team will start creating the shipping label and you will receive an email notification.

You will receive your order in no more than 2-3 working days, regardless if your are located in Edmonton,Canada or Mumbai, India for example.

The information we collect from you may include your name and email address. By submitting information via a contact form, you may request a personal consultation with one of our Emerald Whisper experts, but your personal information will not be shared with third parties.