TERMS & CONDITIONS
Terms and Conditions
Last updated: October 16, 2025
These Terms and Conditions ("Terms") govern your access to and use of the Emerald Whisper Jewellery website (the "Site"), and any purchases you make through the Site or on other platforms where our products are sold, such as Catawiki (collectively, the "Services").
Please read these Terms carefully before accessing or using our Services. By accessing or using any part of the Services, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the Services or purchase any products.
1. Information About Us
Emerald Whisper Jewellery is a registered and owned and operated by:
Detail Information.
Legal Representative: Mauricio Alberto Villamizar Jimenez
Address: Ha Histadrut 11, Ashdod / 7724406, Israel.
Phone Number+ 972 0556860496
Contact Email: info@emeraldwhisper.com
2. General Conditions
2.1 Eligibility
By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence (or are the age of majority and have given us your consent to allow any of your minor dependents to use this site).
2.2 Right to Refuse Service
We reserve the right to refuse service to anyone for any reason at any time.
2.3 Product Information
We strive to be as accurate as possible in the description of our products (including colors, weights, and dimensions) on the Site. However, as the jewelry we sell involves natural stones and metals, slight variations may occur. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion.
3. Order, Pricing, and Payment
3.1 Order Acceptance and Cancellation
Your order is an offer to buy from us. All orders are subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information. If your order is canceled after your credit card (or other payment account) has been charged, we will issue a credit to your credit card (or other applicable payment account) in the amount of the charge.
3.2 Pricing and Currency
All prices are displayed in the currency specified on the platform you are purchasing from and are subject to change. Prices do not include any applicable taxes or shipping charges, which will be charged once the item enters your country.
3.3 Sales Tax / VAT
For customers in the UK, USA and other regions, sales tax, use tax, or other similar taxes will be handled by the final user according to the local taxation authorities. You are responsible for any customs, duties, or tariffs levied by your jurisdiction.
4. Shipping and Delivery
4.1 Delivery Times
We will deliver the goods within a reasonable time from the date of your order. For customers in the EU, we will deliver goods without undue delay and in any event not later than 30 calendar days from the conclusion of the contract, unless otherwise agreed during the checkout process.
4.2 Shipping Delays
We are not responsible for any delays in shipping once the item has been dispatched.
5. Returns, Refunds, and the EU Right of Withdrawal
5.1 EU Right of Withdrawal (Cooling-Off Period)
If you are a consumer in the European Union, you have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
-
To exercise the right of withdrawal, you must inform us of your decision by an unequivocal statement (e.g., a letter sent by post or e-mail) to the contact details provided in Section 1.
-
Consequences of Withdrawal: If you withdraw from this contract, we shall reimburse to you all payments received from you, the costs of returning delivery and imports will be under the client's responsibility, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
-
Returning the goods: You shall send back the goods or hand them over to us at the address in Section 1, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. You will have to bear the direct cost of returning the goods.
5.2 General Returns Policy (USA and other regions)
For customers outside the EU, our standard return policy grants a return period of 30 days from the date of delivery. Items must be returned unworn, undamaged, and in their original packaging. The customer is generally responsible for return shipping costs.
5.3 Exceptions to Returns
The right to return or withdraw does not apply to:
-
Goods made to the consumer's specifications or clearly personalized (Bespoke Jewellery Service).
-
Sealed goods which were unsealed after delivery and thus are not suitable for return due to health protection or hygiene reasons (e.g., earrings, if tried on).