Accessibility Statement

Emerald Whisper Jewellery is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We aim to ensure that our website and its content are usable and perceivable by people with diverse needs, including those who use assistive technologies.

Our Commitment to Accessibility

We are actively working to increase the accessibility and usability of our website and, in doing so, adhere to internationally accepted accessibility standards and guidelines.

Conformance Status

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standard. These guidelines, developed by the World Wide Web Consortium (W3C), provide a shared benchmark for web accessibility, aligning with legal requirements like the European Accessibility Act (EAA) and the non-discrimination requirements of the Americans with Disabilities Act (ADA) in the United States. While we strive for Level AA conformance, we recognize that our efforts are ongoing and not all areas of the website may meet this standard at all times.

Measures to Support Accessibility

Emerald Whisper Jewellery takes the following steps to ensure our website is accessible:

Design and Structure: We utilize proper semantic HTML markup, clear headings, and logical reading order to ensure our content is easily parsed by screen readers and other assistive technologies.
Navigation: All primary features, including product browsing, adding items to the cart, and the entire checkout process, are designed to be fully operable using only a keyboard.
Visual Elements:
- We maintain minimum color contrast ratios for text and interactive elements to ensure readability for users with low vision or color blindness.
- All meaningful product images and informational graphics are provided with descriptive alternative text (alt text) for screen reader users.
Forms and Interaction: All form fields (e.g., login, checkout, contact) have clearly associated labels and include helpful, accessible error handling with specific suggestions for correction.
Ongoing Auditing: We conduct regular internal and third-party accessibility testing, including both automated scans and manual reviews, to identify and promptly fix accessibility barriers.

Measures to Support Accessibility

Emerald Whisper Jewellery takes the following steps to ensure our website is accessible:

Design and Structure: We utilize proper semantic HTML markup, clear headings, and logical reading order to ensure our content is easily parsed by screen readers and other assistive technologies.
Navigation: All primary features, including product browsing, adding items to the cart, and the entire checkout process, are designed to be fully operable using only a keyboard.
Visual Elements:
- We maintain minimum color contrast ratios for text and interactive elements to ensure readability for users with low vision or color blindness.
- All meaningful product images and informational graphics are provided with descriptive alternative text (alt text) for screen reader users.
Forms and Interaction: All form fields (e.g., login, checkout, contact) have clearly associated labels and include helpful, accessible error handling with specific suggestions for correction.
Ongoing Auditing: We conduct regular internal and third-party accessibility testing, including both automated scans and manual reviews, to identify and promptly fix accessibility barriers.

Limitations and Exceptions

Despite our best efforts, you may encounter some limitations on our site. These are often related to third-party content or complex dynamic functionality that is outside of our direct control. We are actively working with our vendors to ensure their tools and integrations meet our accessibility standards.

Third-Party Payment Processors: While we integrate with accessible payment services, the final payment window may be controlled by the service provider (e.g., PayPal, credit card gateway). We aim to select providers who also maintain high accessibility standards.
User-Generated Content: Product reviews or other user-submitted content may occasionally introduce accessibility issues if they are not formatted correctly by the user.

If you encounter any inaccessible content due to these limitations, please contact us immediately for an alternative accessible format.

Feedback and Contact Information

We welcome your feedback on the accessibility of Emerald Whisper Jewellery. If you experience any barrier to access or have any suggestions for improvement, please contact us using the methods below. We treat all accessibility inquiries seriously and will make every reasonable effort to ensure equal access to our services.

Reporting an Accessibility Issue:

Email: info@emeraldwhisper.com
Phone: + 972 0556860496
Mailing Address: Ha Histadrut 11, Ashdod/7724406, Israel.

We aim to acknowledge feedback within 5 business days and resolve the reported issue or provide an accessible workaround within a reasonable timeframe.