FAQ

The safest method is to use warm, soapy water and a soft brush (like a new, soft toothbrush). Soak the piece for a minute or two, gently scrub, rinse thoroughly with cool water, and pat dry with a soft, lint-free cloth. Never use an ultrasonic cleaner or a steam cleaner, as the heat and vibration can damage common emerald clarity enhancements (oils or resins).

Yes. We recommend a professional cleaning and inspection every 6 to 12 months. Our complimentary In-House Jewelry Cleaning & Inspection Service ensures your emerald is thoroughly yet safely cleaned, and that the prongs and setting are secure. This preventative care is key to longevity.

Cloudiness often happens when soaps, lotions, or oils build up around the stone, dulling its brilliance. This is why regular gentle cleaning is important. If the cloudiness persists even after cleaning, the emerald's clarity treatment (oiling) may have dried out. Emerald Whisper Jewellery offers Re-oiling and Restoration Services to safely and professionally renew the gem's luster.