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PRIVACY POLICY

Privacy Policy

Last updated: October 16, 2025
 

Your privacy is important to us. This Privacy Policy outlines how Emerald Whisper Jewellery (referred to as "we," "us," or "our") collects, uses, and protects your personal information when you use our website or make a purchase from our store.

By using our services, you agree to the collection and use of your information as described in this policy.

1. Information We Collect

We collect information from you to fulfill your orders and improve your shopping experience. This includes:

  • Personal Identification Information: Your name, shipping and billing addresses, email address, and phone number.

  • Payment Information: Details like your credit card number are handled by our third-party payment processors (like PayPal, Stripe, etc.) to securely process your transactions. We do not store your full payment details on our servers.

  • Order and Purchase History: Information about the products you buy from us.

  • Communications: Records of your correspondence with our customer service team.

  • Technical Data: We automatically collect data about your device and how you interact with our site, such as your IP address, browser type, and browsing patterns. This helps us to improve our website and services.

2. How We Use Your Information

We use the information we collect for the following purposes:

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  • To Process and Fulfill Your Orders: We need your personal and payment information to process your purchase, ship your items, and send you order confirmations and updates.

  • To Provide Customer Support: We use your information to respond to your inquiries, resolve issues, and provide assistance.

  • To Improve Our Services: We analyze how you and other customers use our site to enhance our product offerings, website design, and overall customer experience.

  • For Marketing and Communication: With your consent, we may use your email address to send you promotional emails about new products, special offers, and updates. You can unsubscribe at any time.

  • To Comply with Legal Obligations: We may use your information to comply with legal requirements, resolve disputes, and enforce our agreements.

3. Sharing Your Information

We do not sell, rent, or trade your personal information with third parties. We may share your information with trusted partners and service providers who assist us in operating our business, such as:
 

  • Payment Processors: To securely handle your payments.

  • Shipping and Logistics Providers: To deliver your orders.

  • Marketing and Analytics Services: To help us understand our customers and improve our marketing efforts.

These third parties are required to protect your information and use it only for the purposes for which it was provided.

4. Data Retention

We will retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

5. Your Rights and Choices

Depending on your location, you may have specific rights regarding your personal data:

  • For EU Citizens (GDPR): You have the right to access, rectify, or erase your personal data. You can also object to the processing of your data, request data portability, and lodge a complaint with a supervisory authority.

  • For USA Citizens (CCPA, etc.): You may have the right to know what personal information is being collected about you, and to request that we delete certain information.
     

To exercise any of these rights, please contact us at info@emeraldwhisper.com.

6. Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no internet transmission or electronic storage is completely secure, so we cannot guarantee absolute security.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our website.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Emerald Whisper Jewellery

  • Legal Representative: Mauricio Alberto Villamizar Jimenez

  • Address: Ha Histadrut 11, Ashdod/7724406, Israel

  • Phone: + 972 0556860496

  • Email: info@emeraldwhisper.com

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